Returns & Refunds

What we accept

• Unworn, unwashed items with all original tags still attached.
• Swimwear and bikini briefs only with the hygiene liner intact and undergarments worn during try-on.
• Items returned in or with their original packaging where possible.

What we can't accept

• Final sale and clearance items, unless faulty.
• Items with makeup marks, fake tan, perfume, sand damage or pet hair.
• Pierced jewellery and gift cards.
• Returns postmarked more than 30 days after delivery.

How to return

• Email infos@powerbridgehardware.com with your order number and the items you're returning.
• We reply with a prepaid US return label within one business day.
• Post the parcel to PowerBridge Hardware LLC, Returns, 44124 Traylors Trl, Ponchatoula, LA 70454.
• Keep your postage receipt until the refund lands.

Return shipping costs

US returns are free for faulty or incorrect items. For a change of mind, a flat $7 is deducted from your refund to cover the prepaid label. International return postage is paid by the customer.

Refunds

Once your return is inspected, we refund the original payment method within 5 business days. Your bank may take a further 3–5 days to show it. Original shipping charges are refunded only when the item was faulty or sent in error.

Exchanges

The fastest way to change a size or colour is to place a new order and return the original for a refund. If your size is low in stock, call +1 731-236-4608 and we will hold it for you for 7 days.

Faulty items

Send photographs of the fault within 30 days of delivery. We will replace the item, or refund it in full including shipping, at your choice.