Returns & Refunds

The short version

• 60 days from delivery to return unopened items in original packaging.
• Faulty, damaged or incorrect items: we pay return shipping and replace or refund.
• Change of mind: return shipping is $6.95, deducted from your refund.
• Hygiene items that have been opened can only be returned if faulty.

How to start a return

1. Email infos@powerbridgehardware.com or call +1 (731) 236-4608 with your order number.
2. We issue a Return Merchandise Authorization (RMA) number and the return address.
3. Pack the item in its original packaging, write the RMA number on the outside, and ship it back within 14 days of receiving your RMA.
4. We inspect on arrival and email you as soon as your refund or replacement is processed.

Returns sent without an RMA number may be delayed or refused, because we cannot match them to an order.

Hygiene and safety exclusions

For the protection of every child who shops with us, the following cannot be resold once opened and are therefore non-returnable unless faulty:

• Teethers, teething mittens and any item intended to go in a baby's mouth.
• Bath toys once removed from sealed packaging.
• Sensory water mats and inflatable items once filled.
• Plush toys that have been washed or used.

This exclusion never limits your rights when an item is faulty, unsafe or not as described.

Faulty or unsafe items

Stop using the item immediately and contact us with photos. We will replace it, refund it in full including all shipping, and log the report against the production batch. If we identify a wider defect we contact every affected customer directly and notify the US Consumer Product Safety Commission where required. See our Product Safety & Compliance policy.

Refund timing and method

• Refunds are issued to the original payment method within 2 business days of inspection.
• Your bank or card issuer typically posts the credit within 3–5 additional business days.
• Original shipping charges are refunded only when the return is our fault.
• Discounts are recalculated on partial returns; if a return drops your order below a free-shipping or code threshold, the corresponding benefit is deducted.

Exchanges

We don't run a formal exchange process — it's faster to refund the original item and place a new order, so the replacement isn't held up waiting for your return to arrive. Mention it when you request your RMA and we will waive the change-of-mind return shipping fee.

Cancellations and gifts

Orders can be cancelled at no cost until a shipping label is created, usually within a few hours. After that, treat it as a return. Gift recipients can return items directly: reference the order number on the packing slip and we will refund to store credit rather than the purchaser's card, so the gift stays private.

Anything unclear? Contact us and we'll walk you through it.