Policies
Shipping & Delivery
Where we ship, what it costs, and how long it takes. All orders ship from our warehouse in Cocoa, Florida.
Last updated September 1, 2026. These terms are provided by PowerBridge Hardware LLC, 4856 Dolores Ct, Cocoa, FL 32926. Questions? Email infos@powerbridgehardware.com or call +1 (731) 236-4608.
Rates and delivery speeds
Standard shipping is free on orders over $49.00after discounts. Below that threshold, and for faster services, the following rates apply:
| Service | Delivery estimate | Cost |
|---|---|---|
| Standard | 3–6 business days | $5.95Free over $49.00 |
| Expedited | 2–3 business days | $12.95 |
| Express | 1–2 business days | $24.95 |
Delivery estimates are in business days and begin the day after your order ships, not the day you order.
Processing time
Orders placed before 1:00pm ET on a business day are packed and handed to the carrier the same day. Orders placed later, on weekends, or on US federal holidays ship the next business day. During December and the two weeks before Mother's Day, processing may take one extra day.
Where we ship
- All 50 US states, the District of Columbia and Puerto Rico.
- APO, FPO and DPO military addresses by USPS standard service only.
- We do not ship internationally at this time, and we cannot ship to freight forwarders.
- PO boxes are fine for standard shipping; express services require a street address.
Tracking
A tracking number is emailed to you as soon as the carrier scans your label. If tracking hasn't updated for three business days, email infos@powerbridgehardware.com and we'll open a carrier investigation on your behalf.
Lost, stolen and damaged shipments
- Damaged in transit: send photos of the box and contents within 7 days of delivery and we ship a replacement immediately at no cost.
- Marked delivered but missing: check with neighbors and your building, then contact us. If it doesn't appear within 3 business days, we replace or refund it once per address per year.
- Lost in transit: if tracking stops moving for 10 business days we treat the parcel as lost and reship at our cost.
Address accuracy and taxes
Please double-check your shipping address at checkout. We can edit an address only before the label is created — contact us immediately at +1 (731) 236-4608 if you spot a mistake. Packages returned to us as undeliverable are refunded minus the original shipping cost. Sales tax is calculated at checkout based on your delivery state; the estimate shown in the cart uses the Florida rate until an address is entered.
Gift shipping
Add a gift note at checkout and we will print it on a card, omit prices from the packing slip and ship directly to the recipient. Multiple addresses require separate orders.
Questions? See our Returns & Refunds policy or contact us.